SyncUP TRACKER, A GPS Device For Your Bike, Luggage & More | T-Mobile (2024)

Got Questions about SyncUp Tracker® Offer

• Starting May 28, 2021, for a limited time, you can get a SyncUP TRACKER® on Us via 24 monthly bill credits when you purchase the device through our monthly payment plan and activate a new, qualifying line of SyncUP TRACKER® Mobile internet service.

• Yes. If the devices are available for backorder, and you meet all the offer criteria and you purchase the device within the promotional window, you will qualify for the offer.

• To get a SyncUP TRACKER® on Us via 24 monthly bill credits you must:

  • Activate a new line on an eligible SyncUP TRACKER® rate plan
    
    • Please note that the new eligible device purchased on our monthly payment plan must be attached to the new line of service
  • Purchase the device through our 24-month Equpment Installment Plan; tax on the pre-credit price is due at sale
  • Remain active on an eligible plan, with an active monthly payment plan on the device, and in good standing for duration of the credits
  
  

  If you cancel wireless service, remaining balance on required finance agreement becomes due.

• Unfortunately, if you cancelled a line within 90 days, you’re not eligible for this promotion. However, you can restore a recently-cancelled line and add an additional line to be eligible for the promotion.

• New or existing customers who purchase a SyncUP TRACKER® on our monthly payment plan during the promotional period AND activate a new, qualifying line of service will get the device on Us via 24 monthly bill credits.

• SyncUP TRACKER® uses a combination of GPS technology and T-Mobile's nationwide network to help keep track of the things that matter most to you. Attach this small, simple & versatile device to a backpack, bicycle, briefcase, gym bag, or anything else. Then use the SyncUP TRACKER® app to see where your item is at any time from almost anywhere.

  Customers can set Virtual Boundaries and be notified when their valued possessions enter or leave an area. It's water resistant and can be used outside. Customers can have multiple SyncUP TRACKERS® under one account to keep track of all their personal belongings. Compatible with virtually any smartphone.
  ¹Capable device, service and app required. GPS signal required for tracking. Coverage not available in some areas.

• Once your account is verified, you will start to see a monthly bill credit -- typically by your second bill cycle.

• Any new or existing Magenta Postpaid voice customer is eligible to purchase this device. We are working to make this available to Sprint, Magenta Prepaid and Metro by T-Mobile customers in the future.

• No, there is no limit for how many times the offer may be redeemed, subject to credit approval, line availability, and, for more than five mobile internet lines, deposit requirements. You must meet all offer requirements for each purchase.

• T-Mobile customers can pick up a new SyncUP TRACKER® at a T-Mobile store or by calling 1-800-TMobile.

• Yes, starting September 21, 2021 all customers are eligible for this offer.

• SyncUP TRACKER® uses a combination of GPS technology and T-Mobile's nationwide network to locate your device at any time from almost anywhere - even from thousands of miles away. Bluetooth based location devices must be within a limited range of a smartphone to function properly.²

  ²Capable device, service and app required. GPS signal required for tracking. Coverage not available in some areas.

• Yes, T-Mobile For Business customers can participate in this promotion.

• The SyncUP TRACKER® app is required to locate your SyncUP TRACKER®. The app is free and available in the Apple App Store or Google Play store.
  Pro tip:Ensure that your mobile device is up to date with the latest operating system and meets the minimum technical requirements.

• There is no limit for T-Mobile For Business customers, subject to credit approval, line availability, and, potentially, deposit requirements, depending on the number of mobile internet lines you activate. You must meet all offer requirements for each purchase.

• Download the free SyncUP TRACKER® app from the Apple App Store or Google Play store. Open the SyncUP TRACKER® app and scan the QR code on the back of the SyncUP TRACKER®. Follow setup prompts. That's it!

• No, this limited-time offer is valid for purchases starting May 28, 2021.

• Battery life will depend on how the product is used. The rechargeable battery will last up to 7 days on a single charge.